Terms of Service

Last updated: [date]

1. About these terms

These terms govern your use of the retirein.eu website and, where applicable, the services provided by Retire in EU ("we", "us"), operated by [legal entity name], Warsaw, Poland. By using the site or engaging our services you agree to these terms. The specific scope, deliverables, and price of any engagement are set out in your individual written offer, which takes precedence over general statements on the website.

2. What we do

We are a relocation concierge. We coordinate and, where relevant, deliver the services needed for a retirement move to the EU — visa and immigration support, housing, insurance, tax and banking setup, logistics and ongoing aftercare — through our own team and a network of vetted local specialists. A dedicated case manager is your point of contact throughout.

3. The consultation, Blueprint and offer

• The initial consultation is free and carries no obligation.
• The Relocation Blueprint is a paid deliverable (299 in your currency). It is credited in full against a subsequent engagement if you proceed.
• Your dedicated offer sets out the services, scope, and fixed pricing for your move. Once signed, the agreed price does not change for the agreed scope.

4. Fees and third-party costs

Our fees cover our coordination and service work. Government fees, translations, insurance premiums, rent, and other third-party costs are separate, itemised, and charged at cost. Payment terms are set out in your offer. [Payment schedule, refund and cancellation terms to be confirmed.]

5. No guarantee of outcome

Immigration and residence decisions are made by government authorities, not by us. We do not and cannot guarantee that any visa or residence application will be approved. What we commit to is an honest eligibility assessment before you apply, careful preparation, and continued support — including handling an appeal — if an application is refused. Information on this website about visa routes, thresholds, timelines, and costs is general and changes over time; your engagement relies on the current, verified position for your situation.

6. Your responsibilities

You agree to give us accurate, complete, and timely information and documents. Delays or inaccuracies on your side may affect timelines and outcomes.

7. Our specialist network

Some services are delivered by independent local professionals we select and coordinate on your behalf. We stand behind the coordination of your move; the professional services themselves are also subject to the relevant specialist's own professional obligations.

8. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability in connection with an engagement is limited to [limitation to be confirmed]. We are not liable for outcomes outside our control, including government decisions and changes in law.

9. Intellectual property

The content of this website, including your Relocation Blueprint, is provided for your own use. Please don't republish or resell it without our permission.

10. Governing law

These terms are governed by the laws of Poland, and disputes are subject to the jurisdiction of the [competent courts to be confirmed], without affecting any mandatory consumer protections available to you.

11. Changes and contact

We may update these terms; the current version will always be posted here. Questions? Email [contact email] or write to us at [registered address], Warsaw, Poland.